[To be translated] Preface
[To be translated] Terms and Conditions of PepperMill Genk BV (hereinafter 'PepperMill Casino') shall come into effect as soon as you accept the Terms and Conditions during registration. In the first instance, PepperMill Casino rejects any Terms and Conditions of any other party, unless otherwise provided in this Agreement or these Terms and Conditions. Also, you may not derive any rights other than those reflected in these Terms and Conditions. These Terms and Conditions apply to all agreements and Services from and with PepperMill Casino. These Terms and Conditions also apply to the content that the Player creates or posts on the website in the sense of, but not limited to, emails, messages, photos, as well as the acquisition of prizes and the recording of winnings.
[To be translated] By accessing the Website and participating in the games offered, you undertake to respect these Terms and Conditions without reservations.
[To be translated] 1. Company detailss
[To be translated] Upon obtaining license B+, PepperMill Genk BV has adopted the following Terms and Conditions applicable to the Peppermillcasino.be Website. PepperMill Genk BV (hereinafter 'PepperMill Casino') is a private limited company registered with the Belgian Crossroads Bank for Enterprises under number 0460.929.746, with its registered office at Europalaan 75, 3600 Genk. Royal Ascot BV exploits games of chance under the brand PepperMill Casino through the Website Peppermillcasino.be (hereinafter the Website). PepperMill Genk BV is the holder of license B3864 under Belgian law for the exploitation of offline games of chance in a class II establishment and an additional license B+3864 under Belgian law for the exploitation of games of chance via information-society instruments.
[To be translated] The following documents and rules are an integral part of these Terms and Conditions for all effects and purposes, and by agreeing to these Terms and Conditions you (hereinafter ‘Player’) confirm that you also understand, accept and agree to the Privacy and Cookie Policy.
[To be translated] In case you have any questions about our Terms and Conditions, please contact us using the details below:
[To be translated] E-mail: support@peppermillcasino.be
[To be translated] Livechat available on the Website
[To be translated] 2. Purpose of the Website
[To be translated] The Website aims to offer the Player free and/or paid games of chance, which are available on the Website and for which PepperMill Casino operates under the jurisdiction of the Belgian Gaming Commission.
[To be translated] 3. Definitions
[To be translated] 3.1 Day: calendar day;
[To be translated] 3.2 Terms and Conditions: the present Terms and Conditions;
[To be translated] 3.3 PepperMill Casino: service provider;
[To be translated] 3.4 Service: the games of chance and tournaments offered by PepperMill Casino pursuant to the Gaming License;
[To be translated] 3.5 Customer Service: help and advice body of PepperMill Casino;
[To be translated] 3.6 EPIS: Excluded Persons Information System;
[To be translated] 3.7 Intellectual Property Rights: all rights of intellectual property relating to the Website and the Services, including: patent law, copyright law, trade name law, trademark law, design law, database law and related rights;
[To be translated] 3.8 PEP: Politically prominent person, immediate family members and associates of the person in question;
[To be translated] 3.9 Wallet: the Player's wallet in PepperMill Casino's gaming system, which is used exclusively for the purpose of participating in the Services;
[To be translated] 3.10 Profit: the amount of money acquired by participating in the Services;
[To be translated] 3.11 Player: the customer of PepperMill Casino, who is registered as a Player;
[To be translated] 3.12 Account: the personal environment to which a Player is granted access after successfully registering as a Player;
[To be translated] 3.13 License: the license B+ under Belgian law for the operation of a class II online casino by means of an information society instrument;
[To be translated] 3.14 Wwft: the Law on the Prevention of Money Laundering and Terrorist Financing and Restricting the Use of Cash;
[To be translated] 3.15 Website: the website on which PepperMill Casino offers online gaming.
[To be translated] 4. Applicability
[To be translated] 4.1 The Terms and Conditions of PepperMill Casino apply to all Services offered by PepperMill Casino on the Website.
[To be translated] 4.2 The Terms and Conditions of any other party are in principle rejected. Only when expressly agreed by the parties in writing, PepperMill Casino's Terms and Conditions shall not apply.
[To be translated] 4.3 If one or more provisions of these Terms and Conditions are deviated from in any way, the remaining provisions will continue to apply.
[To be translated] 4.4 Amendments to these Terms and Conditions agreed in writing shall apply only to the cases specified in that specific agreement.
[To be translated] 4.5 The Terms and Conditions do not have to be explicitly agreed upon again each time after they have been accepted the first time, but shall be deemed to have been tacitly accepted.
[To be translated] 4.6 The Terms and Conditions are valid indefinitely, until such time as the Player closes his Account in accordance with the Terms and Conditions.
[To be translated] 5. Disclaimer
[To be translated] PepperMill Casino offers the opportunity to participate in games of chance at Peppermillcasino. be. By selecting the check box "I am 21 years or older and agree to the Terms and Conditions", this is considered an electronic signature, and you confirm having read, fully understand and agree to all clauses of the Privacy Statement and Terms and Conditions. The check box appears during registration.
[To be translated] 6. Using the Website
[To be translated] 6.1. General
[To be translated] 6.1.1 The Belgian Gaming Commission may deny access to online games in certain cases by verifying the Player's identity with the EPIS database. PepperMill Casino is not responsible if access to the Website is restricted by the Belgian Gaming Commission.
[To be translated] 6.1.2 The Player may change his username in the Account, it must be unique and clearly identifiable. There is no right to a specific username. However, PepperMill Casino reserves the right to change certain usernames in case there is a risk that the username in question could shock other Players or if other Players could consider it aggressive. Furthermore, usernames containing or referring to an Internet link or referring to certain rights of the Player are prohibited (in particular, the use of the term "administrator" is reserved for PepperMill Casino). PepperMill Casino further reserves the right to suspend accounts with an unacceptable username. Accounts may be reactivated once a suitable and acceptable alternative has been chosen.
[To be translated] 6.1.3 The Player is not permitted to log into the Website while using a false or hidden IP address.
[To be translated] 6.1.4 PepperMill Casino will provide you with information about our products and services through general and personalized newsletters as part of optimizing your user experience. This is a processing activity that entails a legitimate interest of PepperMill Casino, but for which the opt-out possibility can be executed easily and at all times by the customer.
[To be translated] 6.2. Registration
[To be translated] 6.2.1 Only natural persons who have legal capacity and are at least 21 years old can register to participate in games of chance and must therefore provide at least the following information:
[To be translated] - Name;
[To be translated] - First Name(s);
[To be translated] - Address;
[To be translated] - Residence;
[To be translated] - Country of residence;
[To be translated] - Date of Birth;
[To be translated] - Country of birth;
[To be translated] - National registration number for Belgian residents or other reliable identification number if the Player does not have one;
[To be translated] - Phone number;
[To be translated] - E-mail address.
[To be translated] The above data is used to verify with the Gaming Commission whether the Player is allowed to play. In addition, at the time of registration the IP address will also be registered. By registering, the Player agrees to the processing of these data for the purpose of executing the agreement.
[To be translated] 6.2.2 During registration, the Player chooses a password. There is no right to a specific password.
[To be translated] 6.2.3 The following individuals will be denied registration:
[To be translated] - Individuals who want to open an account anonymously or with insufficient documents so that the actual person cannot be validated;
[To be translated] - Persons who refuse to provide the information required under this policy;
[To be translated] - Persons under the age of 21;
[To be translated] - Individuals registered in the EPIS database;
[To be translated] - Persons included in the PEP list;
[To be translated] - Persons included in a United Nations, EU and/or national sanctions list on freezing of assets or other financial sanctions.
[To be translated] - Individuals who have been previously declined or with whom PepperMill Casino has terminated the relationship;
[To be translated] 6.2.4 By registering, the Player declares that he is not engaged in any of the following professions: judicial officers, notaries public, bailiffs, and members of the police service. By registering, the Player further declares that the Player is not included in the EPIS list of excluded persons of the Belgian Gaming Commission.
[To be translated] 6.2.5 PepperMill Casino may refuse to register a new Player for any reason. PepperMill Casino is not bound to explain its decision to the Player.
[To be translated] 6.2.6 Only one Account per Player is allowed. In the event that a Player has more than one Account, the Accounts will be closed without prior notice. Funds in the Wallet of the respective Accounts will be removed.
[To be translated] 6.2.7 The Player declares at all times that he does not belong to any of the following groups:
[To be translated] - Persons suffering from a gambling addiction
[To be translated] - Persons for whom the request for collective debt arrangement (consumer debt relief) has been declared permissible
[To be translated] - The person to be protected for whom an application has been submitted in accordance with Article 1239 of the Judicial Code or an ex-officio report has been drawn up in accordance with Articles 1238, § 2 and 1243 of the Judicial Code
[To be translated] - The person to be protected for whom an application has been submitted in accordance with article 5 of the Act of 26 June 1990 on the protection of persons with a mental illness.
[To be translated] 6.3. Account Validation
[To be translated] 6.3.1 Until the Player has uploaded a photocopy of his identity card, certain functionalities of the Website will not be available to the Player.
[To be translated] 6.3.2 PepperMill Casino will verify the identity of the Player. For this reason, identity documents may be requested.
[To be translated] 6.3.3 The Player undertakes that all data on his identity card is true, accurate, complete and up to date.
[To be translated] 6.3.4 Once the result of the verification is positive, the Player will receive an email confirming that his Account has been definitively validated.
[To be translated] 6.3.5 The following information is recorded in PepperMill Casino's system from the registration and uploading of the identity card: name, first name, address and residence, date of birth, nature of the identity document, date of issue of the identity document, validity date of the identity document, place of issue of the identity document.
[To be translated] 6.3.6 In addition to the data mentioned above, PepperMill Casino will also process the following data:
[To be translated] - All deposit transactions including unsuccessful transactions;
[To be translated] - All withdrawal transactions and all internal transactions (bets, wagers, winnings and losses);
[To be translated] - All documents provided by the Player;
[To be translated] - Adjustments to the Account regardless of who made them.
[To be translated] 6.4. Games of chance
[To be translated] 6.4.1 Only games of chance certified in accordance with the laws and regulations in force in Belgium are made available.
[To be translated] 6.4.2 In addition to the clauses set forth in this document, each game includes a comprehensive info page with game rules and explanation of profit distributions. By participating in any game of chance, the Player agrees to the applicable game rules and acknowledges that there is a possibility of financial loss and waives any recourse against PepperMill Casino in this regard. For any questions regarding the rules of the game, the Player can always contact Customer Service.
[To be translated] 6.4.3 The prizes and distribution of winnings is done on a completely random basis by means of an RNG (Random Number Generator).
[To be translated] 6.4.4 It is strictly forbidden to hack or change the outcome of the game, directly or indirectly.
[To be translated] 6.4.5 PepperMill Casino reserves the right to block and/or cancel the Player's participation in the Services, and/or confiscate the funds available in the Wallet if the Player is suspected of cheating, or if the Player has used a system (including but not limited to machines, robots, computers, software or an automated system) that is designed or capable of circumventing the customer application and/or the software used by PepperMill Casino to offer the Services.
[To be translated] 6.4.6 The Services can be played in a demo version on the Website, whereby the Player wagers fictitious play money (i.e. no money from the Wallet is wagered). Any winnings resulting from the play of the Services in demo version will not be credited to the Wallet.
[To be translated] 6.4.7 The Services offered by PepperMill Casino may be subject to terms and conditions. There is no right to participate.
[To be translated] 6.4.8 If prizes are to be won by participating in the Services, this will be stated on the platform before commencement. If applicable, the description of these prizes will include any specific terms of delivery. PepperMill Casino reserves the right to replace any prize with another prize of the same value without prior notice.
[To be translated] 6.4.9 The winner of a Service is the Player who is officially declared the winner by PepperMill Casino at the conclusion of the game. PepperMill Casino reserves the right to retrospectively correct any incorrect game results and resulting winnings. Monetary winnings will be credited to the winner's Wallet. There is no legal recourse.
[To be translated] 6.4.10 Participation in Services is prohibited for employees of PepperMill Casino as well as their family members.
[To be translated] 6.4.11 Only Services played and won in accordance with the applicable rules of the game in question count as games won. Furthermore, the Players' device must have a working connection to the game server during the entire duration of the game. In the event that a Player loses the connection during a game, a computer with average player skills will finish the game for the Player. The Player has the option to rejoin the ongoing game. In case the game is won by the computer or by the returning Player, the stake of the game is returned to the respective Player. Otherwise, the game is considered lost for the Player who rejoins the game.
[To be translated] 6.4.12 PepperMill Casino reserves the right to subsequently correct or invalidate results if the result of the Service was caused by a technical error, fraudulent behavior of a Player or by a false bet. If such correction results in a negative credit to the Wallet of the Player, the Player will credit the equivalent amount to the Wallet.
[To be translated] 6.4.13 PepperMill Casino reserves the right to reclaim any payment made in error.
[To be translated] 6.5. Communication and general behavior between Players
[To be translated] 6.5.1 Users shall not transmit to or post on the PepperMill Casino website any content that is unlawful or infringes on the rights of third parties. In particular, Players agree:
[To be translated] - to respect the privacy of other Players;
[To be translated] - not to post or create racist, xenophobic or otherwise derogatory, pornographic or sexually derogatory comments on the website;
[To be translated] - not to harass or threaten other Players in any way;
[To be translated] - not to post advertisements or chain letters;
[To be translated] - not to conduct questionnaires or polls on the website;
[To be translated] - not to scout and collect personal information about other Players without their express consent;
[To be translated] - not to transmit viruses and spam or any other form of disruption or interruption of other computer systems and programs;
[To be translated] - not to post or disseminate messages with the sole purpose of conveying religious, political or ideological content;
[To be translated] - not to disturb other Players, for example by entering meaningless messages or letter combinations;
[To be translated] - not to make agreements with other Players or to incite other Players to a particular behavior;
[To be translated] - not to intentionally block Services and the natural flow of communication in any way.
[To be translated] 6.5.2 The content sent by the Player to or posted on the Website is registered and monitored by PepperMill Casino to comply with applicable laws, to protect the integrity of the platform, the products and the rights of the other users - as stipulated in the Privacy Policy.
[To be translated] 7. Financial transactions
[To be translated] 7.1. General
[To be translated] 7.1.1 The payment methods / mode of withdrawal are as follows:
[To be translated] Bancontact
[To be translated] Visa Debit
[To be translated] Apple Pay
[To be translated] Neosurf
[To be translated] Paysafecard
[To be translated] Skrill
[To be translated] Neteller
[To be translated] Credit cards are excluded.
[To be translated] Withdrawal can only be done by bank transfer and/or withdrawal in the physical slot machine arcade.
[To be translated] 7.1.2 All payments to and from the Account are initiated by the Player on the summary page of the Account on the Website.
[To be translated] 7.1.3 Credit and financial institutions may charge fees for incoming and outgoing payments. These costs will be borne by the Player. It is the Player's responsibility to consult the terms and conditions of third parties in the framework.
[To be translated] 7.1.4 For each transaction from or to the Wallet, the following data are recorded for the purposes of compliance with AML/CT regulations: the identity of the Player whose Wallet is debited or credited, the date and time of the transaction, the amount debited or credited in the transaction, the nature of the transaction, the nature of the payment instrument used for the transaction, the account number or other unique designation of the payment account debited or credited in the transaction, the account number or other unique designation of the payment instrument used for the transaction.
[To be translated] 7.1.5 Payment transactions are solely between PepperMill Casino and the Player. It is not permittedfor payment transactions to take place between Accounts of different Players.
[To be translated] 7.1.6 The Player acknowledges that a Wallet is not a bank account and therefore may not be used as such. Amounts of money in the Wallet therefore do not generate any interest.
[To be translated] 7.1.7 The Player represents and warrants to PepperMill Casino that the funds that the Player uses to play on the Website do not come from illegal sources and that the Player does not use the Services offered by PepperMill Casino to transfer funds or engage in fraudulent or illegal activities, or prohibited transactions (including but not limited to money laundering), in accordance with the laws of the jurisdiction applicable to him.
[To be translated] 7.1.8 The Player can only make a withdrawal after the relevant Account has been fully validated by PepperMill Casino. The Player must provide a photocopy of his valid identity card, in addition, the email address must also be validated.
[To be translated] 7.2. Deposits
[To be translated] 7.2.1 Payments can only be made to PepperMill Casino by using the payment methods made available through the summary page on the Account on the Website.
[To be translated] 7.2.2 Payments made by the Player to PepperMill Casino may only be made by means of payment instruments registered in the Player's name.
[To be translated] 7.2.3 If PepperMill Casino suspects that a Player has not reached the age of 21, all wagers will be immediately returned. In addition, all winnings acquired by the Player will be confiscated until the Player presents irrefutable evidence that he has reached the minimum age to play.
[To be translated] 7.2.4 During registration, a default deposit limit of 500 euros per week is set. This limit can be adjusted or removed under certain conditions. If this limit is increased or removed, the change takes effect after three days. A decrease in this limit will take effect immediately.
[To be translated] 7.2.5 The Player agrees that payments to PepperMill Casino will be used solely for the purpose of participating in the Services.
[To be translated] 7.3. Withdrawals
[To be translated] 7.3.1 PepperMill Casino has the right to set outgoing payment limits for different payment methods. The Player has access to the respective information on the payment information page of the Website. This concerns information about the different payment methods and the limits associated with them.
[To be translated] 7.3.2 Payments to the Player by PepperMill Casino can only be made to a bank account number registered in the Player's name.
[To be translated] 7.3.3 All outgoing payments are the subject of AML/CT security checks and may therefore experience a delay from time to time. In such a case, our Customer Service may contact the Player, for example, in the context of performing an additional data check.
[To be translated] 7.3.4 PepperMill Casino handles outgoing payments immediately after the Player registers them. All bank transfers are treated as regular bank transfers and sent to the banks once a business day.
[To be translated] 7.3.5 PepperMill Casino will not make a payment to the Player's bank account if all details have not been verified and if the full amount has not been used as a stake. If the Player puts money into the Wallet, it must be wagered at least 1x. Such transactions will be monitored in order to prevent money laundering and terrorist financing.
[To be translated] 7.3.6 The Player can withdraw a maximum of €5,000/15,000/25,000 per day/week/month. PepperMill Casino may increase these limits on an individual basis.
[To be translated] 7.3.7 The Player cannot request a payout during an ongoing game session.
[To be translated] 8. Termination
[To be translated] 8.1 The Player may terminate the Account at any time by sending an email tosupport@peppermillcasino.be.The Account is officially terminated when a Player receives a confirmation that the Account has been closed and thus the business relationship between the Player and PepperMill Casino is terminated. Any remaining funds in the Account will be paid out to the Player's registered bank account, if there are no reasons why this transaction should not be processed. These reasons may include, but are not limited to: identity not verified, account of payout not verified, enhanced customer due diligence, etc.
[To be translated] 8.2 If the Account is inactive for 3 months a reminder email will be sent to the Player. However, PepperMill Casino reserves the right to close the Account if the account remains inactive for 30 months.
[To be translated] 8.3 PepperMill Casino reserves the right to suspend and close any Account and to interrupt an ongoing gam session in the event of Player's violation of these Terms and Conditions, related applicable laws, without prior notice or any form of compensation.
[To be translated] 8.4 In the event that the Account is suspended or closed, PepperMill Casino reserves the right to notify all appropriate authorities, including judicial authorities, electronic payment system providers or any other financial institution, of any illegal or suspicious activity in which the Player is involved.
[To be translated] 8.5 In the event that the Account is suspended or closed, PepperMill Casino reserves the right to suspend or cancel any transactions, bets, wagers or payments to or from the Player's account.
[To be translated] 8.6 In the event that the Account is suspended or closed, PepperMill Casino reserves the right to block Player's funds to prevent the consequences of improper or illegal, suspicious or confirmed use of the Website or services offered.
[To be translated] 8.7 In the event that the Account is suspended or closed by PepperMill Casino due to violation of these Terms and Conditions, related documents and/or applicable laws, a notice will be sent to the Player by email, to the email address provided by the Player during the registration process.
[To be translated] 8.8 In the event that the Account is suspended or closed, PepperMill Casino reserves the right to initiate appropriate or relevant legal proceedings to terminate any alleged infringement by the Player, seek redress for damages suffered by PepperMill Casino, or recover any winnings subsequently paid to the Player as a result of Player's alleged infringement.
[To be translated] 8.9 In the event that the Account is closed by PepperMill Casino as a result of violation of these Terms and Conditions, related documents and/or applicable laws, termination of the Account shall result in the loss of the Player's balance, including all accrued Profits, without prejudice to PepperMill Casino's right to initiate appropriate legal proceedings.
[To be translated] 8.10 In case a Player has closed its account himself, the possibility to reopen the account expires after six months.
[To be translated] 8.11 In the event that a Player wishes to create a new Account, this can only be done after seven days of closing the previous Account.
[To be translated] 8.12 Players whose Account has been closed due to irresponsible gaming, gambling addiction or fraud on the part of the Player, will not be able to re-register on the Website. PepperMill Casino will not be liable should the affected Player manage to open a new Account by any means, or for any direct or indirect consequential damages. PepperMill Casino reserves the right to close any such Account at any time without prior notice.